Using NGL's Advanced AI Moderation for a Safe Experience

Introduction

Introduction

At NGL, we prioritize creating a safe, kind, and authentic space for social interaction. Our advanced AI moderation technology plays a key role in maintaining a positive environment by automatically detecting and filtering harmful, abusive, or inappropriate messages. This guide will help you understand how to use and customize NGL’s AI moderation features to enhance your experience and protect your community.

Enabling and Customizing AI Moderation

NGL’s AI moderation is typically enabled by default, ensuring safety from the start. To verify or adjust this setting:

1. Open the NGL app and navigate to

   Settings > Privacy & Safety

2. Ensure that "AI Moderation" is toggled on.
3. Adjust the moderation level to control how strict or lenient you want the filtering to be, choosing a setting that balances openness with safety.

Reviewing and Managing Filtered Messages

To ensure legitimate messages don’t get missed, periodically review the messages blocked or filtered by AI moderation:

1. Go to your NGL inbox.
2. Access the filtered or blocked messages folder.
3. If you find any message mistakenly filtered, you can adjust moderation settings or mark messages as "not harmful" to improve accuracy over time.

Reporting Issues and Combining Manual Controls

Even with advanced AI, some harmful content may occasionally slip through. If you encounter such content:

1. Use the report feature within the app to flag inappropriate messages immediately.
2. Utilize manual blocking and reporting tools alongside AI moderation for enhanced control over your experience.
3. Contact our support team at [e-mail] if you need further assistance or want to share feedback on moderation effectiveness.

Supporting a Kind and Authentic Community

By leveraging AI moderation together with your own engagement and reporting, you help nurture NGL’s core values of authenticity, kindness, and safety. This collaborative approach ensures that creators and users alike can enjoy honest, respectful, and meaningful online interactions.

Additional Help and Resources

For more tips on maximizing safety and engagement on NGL, or if you have questions, please reach out to us at [e-mail].